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What Do You Want to Know?

 

WHY SHOULD A CAT OWNER USE A CAT SITTER?

Unlike most dogs, cats like to keep familiar surroundings. Staying in their own homes keeps cats from the stress of transport and being in contact with other animals. We are able to maintain their regular routines with respect to diet and daily activity, as well as undivided attention during the daily visits. Especially when you are away, you can be worry free at the same time with our complementary plant-watering and mail pick up service.

WHY SHOULD A DOG OWNER USE A DOG WALKER?

We know you will give much attention to your dogs, however, during the day while you are at work, your pup still needs some exercise time and potty breaks as well as socialization. If they have long hair, they will also need a daily brushing as an add-on service to maintain their beauty.

Frequently asked questions

1. Why should a cat owner use a cat sitter?


Unlike most dogs, cats like to keep familiar surroundings. Staying in their own homes keeps cats from the stress of transport and being in contact with other animals. We are able to maintain their regular routines with respect to diet and daily activity, as well as undivided attention during the daily visits. Especially when you are away, you can be worry free at the same time with our complementary plant-watering and mail pick up service.




2. Why should a dog owner use a dog walker?


We know you will give much attention to your dogs, however, during the day while you are at work, your pup still needs some exercise time and potty breaks as well as socialization. If they have long hair, they will also need a daily brushing as an add-on service to maintain their beauty.




3. Why is puppy play-training is important?


The basic fundamental training is very important to a new puppy, such as training them meal manners, house breaking, greeting people, and no-nipping, etc. Of course, they could attend once-a-week group classes, however, they do need consistent and patient training through everyday life. Also, puppies often have a high energy level, if you can’t exercise them enough physically and mentally, they might be breaking things at home due to their boredom, or bark excessively that you will get complaints from neighbours. There’s a saying: a good puppy is a tired puppy!




4. Why would I choose Pet In Touch over other pet services?


As the owner and operator of Paw Please, I am 100% committed to pet care and complete customer satisfaction. As an experienced and professional dog trainer and groomer over the years, I fully understand what to expect and how to deal with all possible situations. Whether you are going on a short business trip or a long vacation, you will be more relaxed knowing your pets are in good hands; while you are working during the day, you will be welcomed by your well-exercised fur baby at night. We simply love them and will treat them as our family.




5. How does a cat sitter/dog walker get the keys to my property?


You have a few options to grant us access to your home. Lockbox is a preferred method and it is available to other parties who might need it too. If you have a 24-hour concierge service, we could pick up your keys upon your pre-arrangement with the front desk. You could also leave a set of keys on file with us. If none of above works for you, we could pick up and drop off the keys for out-of-town cat sitting only, and there will be a charge for this service. We do not leave keys behind in a mailbox or hidden on a property.




6. Are you bonded and Insured?


Yes. We are fully bonded and insured by PROfur.




7. What payment methods do you accept?


You can email transfer to petintouch.services@gmail.com, pay cash or cheque directly to your petcare provider.




8. Is it more expensive for holiday bookings?


Special holidays are subject to an additional fee of 30% of the cost, these days include: New Year’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Eve, Christmas Day, Boxing Day and New Year’s Eve.




9. Do you administer medications to pets?


We have experience in administering various forms of medications as long as the pet is willing to take it, we may request a trial run.




10. What happens if my pet becomes ill when I am out of town?


We are trained in pet first aid and knowledgeable in handling emergency situations. We require you to provide us with information regarding to your pet’s health history, vet detail contact information, at least two emergency contacts. If your pet shows signs of illness or injury, we will make every attempt to contact you first, if we are unable to reach you, we will call your emergency contacts for any further action. If we are unable to reach your emergency contacts, we will contact your vet and rely on their discretion. If your pet requires vet assistance, we will bring your pet to your vet, if it is not within their operating hours, we will bring them to an emergency vet. Please note, we are not responsible for any cost incurred as a result of a vet visit, we encourage you to call your vet prior to each out-of-town trip and have your credit card on file. Additional time spent transporting your pet to the vet will be billed at our hourly rate in effect.




11. Will you visit my cat every other day for cat sitting?


If you are in town, and you just need us to be there to play with your cat and clean litter box, we could do every other day or twice a week for cat sitting. However, if you are out of town, we have to do every day visit due to safety issues. A lot can happen with in 48 hours and by that time, it might be too late. Your cat could be trapped in somewhere and got themselves injured, or they could be sick. We will visit them every 24 hours to ensure they are healthy and has access to their food and water.




12. Do you send daily updates?


Yes. We will leave a message after every visit with detailed updates and photos.




13. Who will be visiting my pet?


Each pet will be assigned to a primary pet care provider, along with a back-up. We are trying to keep it consistent for your pet.




14. What is your cancellation policy?


We require a minimum 48-hour notice for cancellation for a full refund. Cancellations within 48 hours will be credited towards future services except for holiday seasons.




15. May I leave a tip?


It is not required but YES you CAN! It will be 100% given to your individual pet care provider.