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Unlike most dogs, cats like to keep familiar surroundings. Staying in their own homes keeps cats from the stress of transport and being in contact with other animals. We are able to maintain their regular routines with respect to diet and daily activity, as well as undivided attention during the daily visits. Especially when you are away, you can be worry free at the same time with our complementary plant-watering and mail picking up.

We know you will give as much attention as you can to your dogs, however, during the day while you are at work, your pup will still need some exercise and potty break. Other than that, if they have long hair, they will need a daily brushing as an add-on service to maintain their beauty.

The basic fundamental training is very important to a new puppy, including training them meal manners, house breaking, greeting people, no-nipping, etc. Of course, they could attend once a week group training, however, they need consistent and patient training through everyday life. Also, puppies often have a high energy level, a good puppy is a tired puppy. If you can’t exercise them enough physically and mentally, they might be breaking things at home due to their boredness, or bark excessively to get complaints from neighbours.

As the owner and operator of Pet In Touch, I am committed 100% to pet care and complete customer satisfaction. As an experienced and professional dog trainer and groomer over the years, I fully understand what to expect and how to deal with all possible situations. While you are going on a business trip or a vacation, you will be more enjoyable by knowing your pets are in good hands; while you are working during the day, you will be welcomed by your well-exercised fur baby at night. We simply love them and treat them as family, looking forward to caring for them while providing you with complete peace of mind.

You have a few options to grant us access to your home. Lockbox is a preferred method and it is available to other parties who might need it too. If you have a 24-hour concierge service, we could pick up your keys upon your pre-arrangement with the front desk. Also, if you like, you could leave a set of keys on file with us. If none of the above works for you, we could pick up and drop by the keys for cat sitting only, and there’s a charge for this service. We do not leave keys behind in a mailbox or hidden on a property.

Yes, Through PROfur

We accept email transfer, cash, or cheques for now.

Special holidays are subject to an additional fee of 30% of the cost, these days include: New Year’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Eve, Christmas Day, Boxing Day and New Year’s Eve

We have experience in administering various forms of medications as long as the pet is willing to take it, we may request a trail run.

We are trained in pet first aid and knowledgeable in handling emergency situations. We require you to provide us with information regarding your pet’s health history, vet detail contact information, at least two emergency contacts. If your pet shows signs of illness or injury, we will make every attempt to contact you first, if we are unable to reach you, we will call your emergency contact for direction. If we are unable to reach your emergency contacts, we will contact your vet and rely on their discretion. If your pet requires vet assistance, we will bring your pet to your vet, if it is not within their operating hours, we will bring them to an emergency vet. Please note, we are not responsible for any cost incurred as a result of a vet visit, we encourage you to call your vet prior to each out-of-town trip and have your credit card on file. Additional time spent transporting your pet to the vet will be billed at our hourly rate in effect.

If you are in town, and you just need us to be there to play with your cat and clean litter box, we could do every other day for cat sitting. However, if you are out of town, we have to do every day visit due to safety issues. A lot can change in 48 hours and by that time, it may even be too late. They could be trapped somewhere and got themselves injured, or they could be sick. We will make sure to visit them every 24 hours to ensure they are healthy and has access to their food and water.

Yes. We will leave a message after every visit with detailed updates and photos.

Each pet will be assigned a primary pet care provider, along with a back-up. We are trying to keep it consistent for your pet.

We require a minimum 48-hour notice for cancellation.

It is not required and YES you CAN! It will be 100% given to your individual pet care provider.